Frequently Asked Questions (FAQ)
Welcome to Auralique’s FAQ page. We’ve answered some of the most common questions to help make your shopping experience as smooth as possible. If you still need assistance, feel free to contact our customer support team.
Shipping & Delivery
Q: How long does shipping take?
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United States: 7–14 business days
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International: 14–31 business days
Please note that delivery times may vary based on your location and customs processing.
Q: Do you ship internationally?
A: Yes, Auralique ships worldwide. International shipping times vary depending on the destination.
Q: How can I track my order?
A: Once your order ships, tracking information will be uploaded and emailed to you. You can also check your tracking status anytime on our Track Your Order page.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unused, in original condition, and in their original packaging.
Q: How do I start a return?
A: To initiate a return, please contact our support team with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. You can return the item and place a new order for the item you’d like instead.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible with your order number.
Q: I didn’t receive my order confirmation. What should I do?
A: Please check your spam or promotions folder. If it’s not there, contact our support team, and we’ll resend it.
Product & Inventory
Q: How do I know if an item is in stock?
A: If you can add it to your cart, it’s in stock. If a product is out of stock, it will be marked as such on the product page.
Q: Are your products authentic and high-quality?
A: Yes, all Auralique products are carefully curated and quality-checked to ensure customer satisfaction.
Contact & Support
Q: How can I contact Auralique?
A: You can reach our support team via our Contact Us page or by emailing us at auraliquestore@gmail.com.
Q: What are your customer service hours?
A: We respond to inquiries Monday through Friday, within 24–48 hours.
Still have questions? Contact Us and we’ll be happy to help!
Thank you for choosing Auralique.